Through their timeshare division, called Marriott Vacation Club International, they have developed exquisite timeshare properties in the most sought-after destinations around the world. No in/out privileges. Left unchecked, and free to create their own maze of self-serving rules, Timeshare Industry Organizations can do almost whatever they please, such as Marriott taking a 26 year old system and changing the rules which at times are. This is a Marriott Vacation Club timeshare property. Service 4. Very good. According to its website, if you want to purchase Marriott points directly from Marriott, the average cost is $22,000 for approximately 1,500 Vacation Club Points. Marriott, a world-renowned hotelier, entered into the timeshare business in 1984. Now $662 (Was $̶8̶6̶0̶) on Tripadvisor: Marriott's Maui Ocean Club - Molokai, Maui & Lanai Towers, Lahaina. Just did the Marriott Vacation Club timeshare / points program presentation and are considering the 1000 pt level for $15k purchase price. More Details. MARRIOTT'S FAIRWAY VILLAS, A MARRIOTT VACATION CLUB® RESORT. 1305 Lowell Avenue, P. “This Marriott Vacation Club is very nice! The staff at check in was very attentive and accommodating. Toll Free:+1-800-845-5279. Save. Opt in to receive crucial updates from Fidelity Real Estate, which may include details about marketing campaigns and promotions. Now $207 (Was $̶2̶9̶3̶) on Tripadvisor: Marriott's Legends Edge at Bay Point, A Marriott Vacation Club Resort, Panama City Beach. Sincerely, Martin Divenosa MVCI Management AVP Resort Operations & General Manager Ctra De Cadiz Km 193, 29600 Marbella, Spain 2020 BUDGET. The Marriott Vacation Club® app makes accessing your resort information — and even your ownership — quick, easy, and convenient. Now £356 on Tripadvisor: Marriott's St. Now $161 (Was $̶1̶8̶9̶) on Tripadvisor: Marriott's Mountain Valley Lodge at Breckenridge, A Marriott Vacation Club Resort, Breckenridge. Re: Marriott Vacation Clubs . - See 162 traveler reviews, 260 candid photos, and great deals for Marriott’s Waikoloa Ocean Club, A Marriott Vacation Club Resort at Tripadvisor. The annual maintenance fee is $2,815 plus annual Destination Club dues of $215 (this allows. 5 of 5 at Tripadvisor. Marriott’s attorney, Elliot Scherker, counter argued that the timeshare deeds “in the transaction identify a timeshare estate as the property interest being conveyed, and under the law , that. Excellent. You and your family will surely experience the comforts of home here at our. Browse the best vacation clubs, like Diamond Resorts, Vistana, Marriott, Hilton, and many more. #53 of 284 hotels in San Diego. Book Marriott Vacation Club Pulse, South Beach, Miami Beach on Tripadvisor: See 1,872 traveler reviews, 1,017 candid photos, and great deals for Marriott Vacation Club Pulse, South Beach, ranked #50 of 233 hotels in Miami Beach and rated 4. Discover over 50 resorts in 7 countries and find your perfect destination today! See more questions & answers about this hotel from the Tripadvisor community. 9. Our Las Vegas, Nevada, resort is near the Grand Canyon and Hoover Dam. Toll Free:+1-800-845-5279. See more questions & answers about this hotel from the Tripadvisor community. Find Out if Ownership is Right for You. 2. Mar 23, 2023 PissedConsumer2320115 #2320115. Vacation as often as you want based on the number of Club Points you have and how you use them. 9. Service 4. The reason for 2 stars is because I call months in advance and literally ask "is there any Marriott Vacation Club availability, anywhere on the planet earth. Located in beautiful Estepona, Malaga, Spain, our spacious two- and three-bedroom apartments are great for a holiday with family and friends. Now $299 (Was $̶3̶9̶9̶) on Tripadvisor: Marriott's Harbour Club, Hilton Head. Mostly bad but tending toward ugly of Marriott Destination Points. We. 7. The annual maintenance fee is $2,815 plus annual Destination Club dues of $215 (this allows. Marriott Bonvoy ™ is the new name for our combined loyalty programs. Now $199 (Was $̶2̶4̶9̶) on Tripadvisor: Marriott's Desert Springs Villas II Resort, Palm Desert. Valet parking is ten dollars or self parking is complimentary. Beach. Thus the value of MVC is very different for different people. mvcpardp. Toll Free:+1-800-845-5279. , Marriott Vacation Club International and the programs and products provided under The Ritz-Carlton Club brand and Marriott Vacation Club brand, respectively, are not owned, developed or sold by The Ritz-Carlton Hotel Company LLC or Marriott International, Inc. 7. 5. 3. SPEAK WITH A VACATION SPECIALIST. S. 1002 reviews. After a busy day, unwind in one of our four pools, an interactive water playground, and a waterslide. Service 4. Overview. , Marriott Vacation Club International and the programs and products provided under The Ritz-Carlton Club brand and Marriott Vacation Club brand, respectively, are not owned, developed or sold by The Ritz-Carlton Hotel Company LLC or Marriott International, Inc. After a busy day, unwind in our outdoor pool and fitness center, or enjoy on-site [email protected]. Re: Advice on Cancelling my Marriott Vacation Club. Vacation clubs often have multiple resort properties and exchange options compared to a traditional deeded timeshare. 5. A typical Marriott vacation resale will cost $500 – $8,000. Explore Ownership, Get Points. And Receive up to 20,000 Marriott Bonvoy™ Points. Ratings & Reviews. Now $709 (Was $̶9̶5̶9̶) on Tripadvisor: Marriott's Frenchman's Cove, A Marriott Vacation Club Resort, St. Marriott Vacation Clubs - Palm - Eagle Beach Forum. Nestled in the heart of South Florida's Gold Coast, our retreat is ideally situated near an array of dining, entertainment and shopping choices, as well as 23 miles of. We had a queen bed and a foam pullout couch, both of which offered a great. Marriott Ko Olina Beach Club. Marriott Vacation Club at Los Suenos does not disappoint. Paid 5000 down and financed 25000 with marriott for 10 years - 10 percent interest. Service 4. See BBB rating, reviews, complaints, & more. Its series of cobranded credit cards offer varying levels. 7. 00/point moments later. We place you near local shops and restaurants as well as beaches and golf courses of Hilton Head, SC. Now $319 (Was $̶3̶9̶1̶) on Tripadvisor: St. 7. 5. We wrote a very in-depth article on Marriott’s ROFR process. 5, on a scale of 1-5. Overview Gallery Accommodations Dining Experiences Groups Ownership. See 2,382 traveler reviews, 2,278 candid photos, and great deals for Marriott's Maui Ocean Club - Molokai, Maui & Lanai Towers, ranked #16 of 28 hotels in Lahaina and rated 4 of 5 at Tripadvisor. 7. The rooms were comfortable and beautifully decorated. Conditions apply. Marriott’s Cypress Harbour Villas. Your Florida dream vacation starts here. If you are an existing or prospective Vistana owner, then you have probably heard about Marriottʼs new Abound program. #18 of 25 hotels in Palm - Eagle Beach. Marriott's St. 5 of 5 at Tripadvisor. A resale for 4th of July week at Newport Coast Marriott will cost you about $19,000 as of June 2019. Do you agree with Marriott Vacation Club's TrustScore? Voice your opinion today and hear what 158 customers have already said. Hotel Class: Upper-middle-range. Join the 170 people who've already reviewed Marriott Vacation Club. 3k there 4K here and so on. 7. 5 of 5 at Tripadvisor. 3. Save. Exclusive Resorts – An Elite Vacation Club. Conditions apply. Avoid buying into Marriott Vacation Club. Marriott Vacation Club is a premium vacation club program. Our guest rooms are just steps from the Atlantic Ocean, including one- and two-bedroom vacation villas in Fort Lauderdale, Florida, offering stylish comforts. The Ritz-Carlton Development Company, Inc. Scene Mostly laid-back resort with lush grounds and lots of kids, but time. #43 of 210 hotels in Aruba. It also has a terrific sandy beach--accessible via a boardwalk across the salt marsh--which is great for sunning, walking and riding bikes. Service 4. Fax: +33 1-60429010 . Review of Marriott's SurfWatch. Overview Gallery Accommodations Dining Experiences Groups Ownership. Marriott’s Ocean Pointe offers 3 heated pools, a sauna and a hot tub. 1 review US Aug 10, 2023 Customer service is terrible Customer service is terrible. Overflowing with preferred amenities, our. Choose from cruises, guided and culinary tours, safaris, mountain biking, private luxury vacation homes, and more. The amount of points needed for accommodations varies depending on location, season, unit, etc. Overview Gallery Accommodations Dining Experiences Groups Ownership. You'll be obligated forever to pay maintenance fees. 1091 Pinehurst Lane, Palm Desert, California, USA, 92260. See 933 traveler reviews, 1,298 candid photos, and great deals for Marriott's Mai Khao Beach - Phuket, A Marriott Vacation Club Resort, ranked #8 of 25 hotels in Mai Khao and rated 4. Now $135 (Was $̶4̶2̶9̶) on Tripadvisor: Marriott Grand Residence Club, Lake Tahoe, South Lake Tahoe. See 1,962 traveler reviews, 2,115 candid photos, and great deals for Marriott's Ocean Pointe, A Marriott Vacation Club Resort, ranked #2 of 5 hotels in Palm Beach Shores and rated 4 of 5 at Tripadvisor. The bundled price is $47,100 ($7 per point), and includes an incentive of 275,000 Marriott Reward Points (good for hotel stays) or 4,000 additional club points. Rest easy at Marriott's Grand Chateau, A Marriott Vacation Club Resort. As an Owner, you aren’t limited to a specific time of year or home resort. This timeshare. Fax: +1 702-862-5610 . 4. Do you agree with Marriott Vacation Club's TrustScore? See full list on travelbyvacationrental. Location 4. If there is a negative star rating, I'd give the Westin Vacation Club at the Riverfront Mountain Villas. de Cadiz, KM 193, Urb. Excellent. 2 A Hilton Grand Vacations membership averages $22,000. Specialties: Hawaiian paradise is waiting for you at Marriott's Maui Ocean Club - Lahaina & Napili Towers. 5 of 5 at Tripadvisor. If foolish enough to buy directly from Marriott Vacation Club International (MVCI) you will be $13-14/point which, once you seal the deal, will only be worth, at most, $3. Vacation Timeshare in Orlando, FL. Location 4. Experience Marriott's Kauai Lagoons - Kalanipu'u with our two- and three-bedroom villas on your next getaway to beautiful Lihue, Kauai, Hawaii. Now $123 (Was $̶1̶6̶6̶) on Tripadvisor: Marriott's MountainSide at Park City, A Marriott Vacation Club Resort, Park City. Value 4. Service 4. See 6,259 traveler reviews, 3,380 candid photos, and great deals for Fort Lauderdale Marriott Harbor Beach Resort & Spa, ranked #5 of 139 hotels in Fort Lauderdale and rated 4. MARRIOTT'S FRENCHMAN'S COVE, A MARRIOTT VACATION CLUB® RESORT. Vacation as often as you want based on the number of Club Points you have and how you use them. The Marriott umbrella encompasses 30 brands and more than 7,000 hotels, from swanky Ritz-Carlton to wallet-friendly Four Points by Sheraton. Save. See 3,988 traveler reviews, 4,471 candid photos, and great deals for Marriott's Ko Olina Beach Club, ranked #3 of 5 hotels in Oahu and rated 4. 5. Explore Marriott timeshare resorts and vacation club. MARRIOTT'S SHADOW RIDGE II- THE ENCLAVES®, A MARRIOTT VACATION CLUB® RESORT. at this time we are. Marriott’s Grande Vista. Pros: Clean well equipped properties and nice resort staff, Good locations and accommodations, Units are great. TUG Bargain Deals Section. Marriott Grand Residence Club ®, Lake Tahoe; Use your existing Marriott Vacation Club online credentials to log in to the app. ” more. With premium vacation villas and guest rooms and a locations steps from Ka'anapali Beach, our resort is an ideal vacation destination. MVC offered $3,250, minus the $500 administrative fee and. We're leaning against it as we're seeing some pretty big red flags (booking process - whether. This level comes with a standard booking window and has the most basic benefits. We look forward to seeing you again soon at Marriott’s Club Son Antem. - See 1,032 traveler reviews, 605 candid photos, and great deals for Marriott's Canyon Villas at Tripadvisor. With more than 10,000 resorts and experiences to choose from around the world, you’ll make unforgettable memories with Marriott Vacation Club ®. Top Destinations. Marriott's Ko Olina Beach Club is surrounded by clear blue waters and a picturesque lagoon, just steps from the beach. MARRIOTT'S MARBELLA BEACH RESORT, A MARRIOTT VACATION CLUB® RESORT. Overview Gallery Accommodations Dining Experiences Groups Ownership. Thomas and rated 4. 7. If you purchase a timeshare directly from Marriott, you could be paying $45,000 or more. Read more. 3. 50-$4. Service 4. Take full advantage of the powdery sands just minutes from your door, splash the days away at the pools, and find inner peace amid the soothing comfort of the spa. The Exit Specialist stuck with me over a period of a few months. In the same breadth, the representative will say, I can sell you 4 days at a discounted rate. Thomas and rated 4. Marriott says the "normal (retail) price" for this combination is $82,314 ($12. Reviews of Marriott Vacation Club Pulse, San Diego. . Service 4. Kitts Beach Club. Moxy Hotels. Cable TV and a microwave are included with every room. However, they are one and the same these days! Travel Club Vs. 91 N. 5 of 5 at Tripadvisor. Take a closer look at the best Marriott Vacation Club resorts. Enjoy spacious villas, on-site. Service 4. MARRIOTT VACATION CLUB PULSE®, SAN DIEGO. Top Destinations. Cleanliness 4. Location 4. And Receive up to 20,000 Marriott Bonvoy™ Points. 8. +1 212-448-1024. Make every moment memorable with personalized attention and special experiences for a well-deserved vacation. Value 4. Set on a bluff overlooking the Pacific, our premium vacation ownership resort sets the stage for unforgettable experiences. Now $399 (Was $̶5̶0̶9̶) on Tripadvisor: Marriott Vacation Club Pulse At The Mayflower, Washington DC. Overview Gallery Accommodations Dining Experiences Ownership. Explore Marriott timeshare resorts and vacation club. 6 years ago. See BBB rating, reviews, complaints, & more. Toll Free:+1-800-845-5279. Review Your Ownership • Check your Vacation Club Points and Week(s) balances. Marriott Vacations Worldwide, Other at Marriott's Fairway Villas, A Marriott Vacation Club Resort, responded to this review Responded November 25, 2022. Marriott's Mai Khao Beach - Phuket, A Marriott Vacation Club Resort: Marriott Vacation Club - See 930 traveler reviews, 1,192 candid photos, and great deals for Marriott's Mai Khao Beach - Phuket, A Marriott Vacation Club Resort at Tripadvisor. Very expensive to buy. Marriott's Playa Andaluza, A Marriott Vacation Club Resort, invites you to a place of relaxation surrounded by lush beauty. At a ratio of 1:40 ( Marriott Vacation Points to Marriott Bonvoy ) that equates to 540k Marriott Bonvoy Points. Book Marriott Vacation Club At Surfers Paradise, Gold Coast on Tripadvisor: See 180 traveler reviews, 292 candid photos, and great deals for Marriott Vacation Club At Surfers Paradise, ranked #17 of 37 hotels in Gold Coast and rated 4 of 5 at Tripadvisor. MARRIOTT'S FRENCHMAN'S COVE, A MARRIOTT VACATION CLUB® RESORT. Now $127 (Was $̶2̶9̶1̶) on Tripadvisor: Marriott's Manor Club at Ford's Colony, Williamsburg. Now $399 (Was $̶5̶0̶9̶) on Tripadvisor: Marriott Vacation Club Pulse At The Mayflower, Washington DC. That means I paid for about $1850 and getting nothing back from them. Marriott's Harbour Lake: Best Marriott Vacation Club Hotel in Florida - See 2,230 traveler reviews, 1,297 candid photos, and great deals for Marriott's Harbour Lake at Tripadvisor. While the option to purchase a specific unit at a resort is still available, members now have the option to buy into the program and receive points. Kitts Beach Club, Frigate Bay. We opted for the studio with a small kitchen, balcony, and luxurious bathroom. Phone (808) 679-4700. Location 4. Overview Gallery Accommodations Dining Experiences Groups Ownership. So whether you’re a longtime Owner or a one-time guest, you can plan for fun and live your best vacation life. Rent your timeshare out. 8. 5 of 5 at Tripadvisor. 33 West 37th Street | New York, NY 10018 [SEE MAP] View All 35 Photos ». 0. “business travelers, I would recommend the Cypress Harbor Marriott vacation club property across the. We are Marriott Vacation Club owners and used points for our stay. Value 4. After a busy day, unwind in our quarter-acre pool, or enjoy on-site dining at Snorkels Bar. #52 of 286 hotels in San Diego. Overview Gallery Accommodations Dining Experiences Ownership. 0. 5 of 5 at Tripadvisor. Shelter Cove Harbour on Hilton Head Island, SC, boasts two well-appointed vacation ownership resorts: Marriott's Harbour Point and Marriott's Sunset Pointe. Every Marriott Vacation Club ® Resort reflects an uncompromising commitment to excellence. Save. Location 4. | Read 21-40 Reviews out of 161Specialties: Redefining the family vacation, Marriott's Crystal Shores blends unparalleled accommodations and resort amenities with a prime location. 26, 2021. 7,947 reviews. Service 4. 91 N. • View your. 6. 5 of 5 at Tripadvisor. 29 reviews of Marriott's Waikoloa Ocean Club "First time visiting the island of Hawaii and was elated to see Marriiott Vacation club converted part of this hotel into a vacation club just over a year ago. Overview Gallery Accommodations Dining Experiences Groups Ownership. 0. Accessible Areas with Accessible Routes from Public Entrance. 2023 Travelers' Choice Best of the Best. Consumers say: To alert others-DO Not Get Suckered!!, I want to update my profile but the site does not save it, Share the frustration - Potential Class Action Suit. We are glad you thoroughly enjoyed our resorts' relaxing atmosphere along with our top-notch golfing facilities and manicured grounds. Overview Gallery Accommodations Experiences Ownership. Marriott vacation club points-good, bad and ugly. 407-238-7676 . 5 of 5 at Tripadvisor. RUN, do not walk, away from buying any Marriott Vacation Club points. Environment: a beautifully constructed resort in the hills of Newport, the villas have plenty of space for the family to live, dine, eat, swim, and explore the surrounding area. Now $719 (Was $̶1̶,̶1̶3̶1̶) on Tripadvisor: Marriott’s Waikoloa Ocean Club, A Marriott Vacation Club Resort, Hawaii. Prices are calculated as of 24/04/2023 based on a check-in date of 07/05/2023. with the new Marriott Vacation Club ® app — Learn More. I originally bought two properties in the early 2000's, now defined as a legacy program before they converted to their. Title: Marriott Vacation Club Review: A Fun and Rewarding Career Opportunity Rating: ★★★★★ (5/5) I have had the privilege of working at Marriott Vacation Club, and I can confidently say that it has been an incredibly enjoyable and fulfilling experience. And Receive up to 20,000 Marriott Bonvoy™ Points. To cancel any timeshare/membership, as long as you do not owe any money on the initial purchase, just stop paying the annual/monthly fees. Join the 158 people who've already reviewed Marriott Vacation Club. Discover over 50 resorts. 5 of. Now $416 (Was $̶6̶6̶7̶) on Tripadvisor: Fort Lauderdale Marriott Harbor Beach Resort & Spa, Fort Lauderdale. Whether relaxing with family and friends or enjoying a couples’ retreat, fulfilling vacations start with welcoming spaces. 5 of 5 at Tripadvisor. Discover over 50 resorts in 7 countries and find your perfect destination today!Ko Olina Beach Club Lagoon. 60 reviews. Perched on gentle cliffs overlooking the Sea of Cortez, this magnificent architectural landmark is also a cherished vacation retreat. I definitely prefer Marriot. If you're thinking of buying Marriott Vacation Club Points - my advise is: DON'T!! The points are a bad deal no matter how you look at it. 4. Fax: +1 702-862-5610 . Marriott’s Waikoloa Ocean Club, A Marriott Vacation Club Resort: The Good, the Bad and the Ugly - See 162 traveler reviews, 260 candid photos, and great deals for Marriott’s Waikoloa Ocean Club, A Marriott Vacation Club Resort at Tripadvisor. Ratings & Reviews. Stay in the Know on the Go. Marriott's Maui Ocean Club reopened for owners on 9/15/23. Choose exciting vacations, with over 50 Marriott Vacation Club resorts in 7 countries. #16 of 145 hotels in Kauai. 5. Marriott pretty much always does you a solid. Marriott Vacation Club International review: Vacation points 1. All II trades are for a week long vacation. Shelter Cove Harbour on Hilton Head Island, SC, boasts two well-appointed vacation ownership resorts: Marriott's Harbour Point and Marriott's Sunset Pointe. SPEAK WITH A VACATION SPECIALIST. 5. Despite the need to create a more appealing product, we have to go back to the real estate market crash to really understand the depth of Marriott’s alleged deceit in this case. In our view, SurfWatch on beautiful Hilton Head Island ranks among the very best places we've ever vacationed. Top Destinations. With hundreds of destinations in resorts, villas, and members-only properties, this vacation club offers…. The Marriott megabrand now has more than 1. In this video I go over some of the good things and bad things about Marriott Vacation Club. See 933 traveler reviews, 1,298 candid photos, and great deals for Marriott's Mai Khao Beach - Phuket, A Marriott Vacation Club Resort, ranked #8 of 25 hotels in Mai Khao and rated 4. How do I contact Marriott Vacation Club about my Automatic Booking of Premium Week? If your resort is located in the United States or Canada: 1 (800) 845 - 4226. Our resort marketplace has timeshare points and weeks for sale at a fraction of the cost. Top Destinations. Toll Free:+1-800-845-5279. 7102 Grand Horizons Boulevard, Orlando, Florida, USA, 32821. The unit rents for $350 per night, so they pay Marriott $1050, and after commission and fees, Marriott sends the owner a check for $720. 9 years ago. Oyster Hotel Review. 5. 29 helpful votes. Marriott Vacation Club has 181 reviews (average rating 2. Cleanliness 4. 1. 9. 2,679 reviews. The ambiance, the activities the wwhole experience is. New York. MARRIOTT'S GRAND CHATEAU, A MARRIOTT VACATION CLUB® RESORT. Discover over 50 resorts in 7 countries and find your perfect destination today!749 reviews of Marriott's Ko Olina Beach Club "The Lagoons are lovely This is a great little out of the way place to go. Fax: +1 850-233-1595 . Try and sell your Marriott Vacation Club Points. Top Destinations. 5. 6 years ago. See 27 traveler reviews, 88 candid photos, and great deals for Marriott Vacation Club at Los Suenos, ranked #4 of 16 specialty lodging in. The average initial purchase price of a seven-day timeshare is $24,140. 9. If this applies to you, please reach out to our. Top 10 Best Marriott Vacation Club in Orlando, FL - November 2023 - Yelp - Marriott's Cypress Harbour Villas, Marriott's Harbour Lake, Marriott's Grande Vista, Marriott Imperial Palms Villas, Marriott's Lakeshore Reserve, Marriott's Sabal Palms, JW Marriott Orlando, Grande Lakes, Marriott's Royal Palms, JW Marriott Orlando Bonnet Creek Resort &. 5 of 5 at Tripadvisor. All the rooms have balconies, and look out onto the quiet, relaxing pool, or into the jungle foliage. SPEAK WITH A VACATION SPECIALIST. 600 South Collier Boulevard | Marco Island, FL 34145-5604 [SEE MAP] #3 in Best Marco Island Hotels. Now $199 (Was $̶2̶4̶9̶) on Tripadvisor: Marriott's Desert Springs Villas II Resort, Palm Desert. Jsgilbert of Oak Ridge, Tennessee, US. See 1,962 traveler reviews, 2,115 candid photos, and great deals for Marriott's Ocean Pointe, A Marriott Vacation Club Resort, ranked #2 of 5 hotels in Palm Beach Shores and rated 4 of 5 at Tripadvisor. 5 out of 5. If you're thinking of buying Marriott Vacation Club Points - my advise is: DON'T!! The points are a bad deal no matter how you look at it. Reviews. Quantity doesn't equal quality. Marriott Vacation Club Pulse, New York City. We opted for the studio with a small kitchen, balcony, and luxurious bathroom. 5 of 5 at Tripadvisor. As a result, only 16% of 98 complaints are resolved. This period of time left the hotel chain with an inventory. 4. This is bookended by the Napili and Lahaina towers, which are mainly the Marriott vacation. These points can be used to stay at any timeshare property in over 90 destinations around the world — and that number is quickly. The current list is found here. Ratings & Reviews. Kitts Beach Club. Recent recommendations regarding this business are as follows: "Horrible customer.